Is there any way to send notification for the upcoming expiry course — Cloud Customer Connect
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Is there any way to send notification for the upcoming expiry course

edited Apr 16, 2025 5:26AM in Learning 1 comment

Summary: Is there any way to send notification for the course which user has already completed and about to get expire course (60 days before expiry date)

but that notification should not trigger if the same course has been assigned again from initiative based on recurring basis and at the same time user has already completed those course

Alert: 60 days before Expiry Date

Course Name

Status

Assignment Date

Due Date

Completed Date

Expiry Date

Course A

Completed

14-Apr-24

14-Jul-24

14-Apr-24

14-Apr-25

Course A

Active/In Progress/Not Started/Pending Approval

05-Feb-25

14-Apr-25


In this case notification for the expiry course should trigger since user has not completed second record which was assigned on recurring basis

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