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Unusual or irrelevant knowledge articles showing in Helpdesk request

in Help Desk 1 comment

Summary:

Hi Team,

Unusual or irrelevant knowledge articles showing in Helpdesk request when the Help Desk agent creates a Help Desk request.

Especially when the subject entered as 'time off', the knowledge article shows something different. Can you please assist on this?

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

24D


Code Snippet (add any code snippets that support your topic, if applicable):

Tagged:

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