Candidate did not get an email in state - Information for preboarding, Request Extended

Summary:

Hi Team,

As part of pre boarding journey's, we have an issue where candidate did not get an email in Phase and State - Information for preboarding, Request Extended.

Initially when HR had moved the candidate to this state, the candidate did get the email however later the link has been expired. Hence HR had moved back to the prior phase yesterday and changed the status back to Information for preboarding, Request Extended so that candidate can get an email again. But unfortunately, they didn't get it.

Request any one can help us at the earliest on sending the email again as candidate hire date is in this week and need to move them to HR and finish the other formalities.