Positive pay file was transmitted to the bank with incorrect template — Cloud Customer Connect
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Positive pay file was transmitted to the bank with incorrect template

in Payables, Payments & Cash Management 1 comment

Summary:

Our bank was not able to consume or validate the positive pay file from Oracle since the formatting of the Positive Pay file that was transmitted is different to the one that their validating system is expecting.

A total of 525 checks were printed in-house and a positive pay file should let the bank know of those payments. However, the positive pay file we transmitted has an incorrect format, therefore, the bank wasn't able to validate or consume it. Meaning, the file was not visible to them at all.

We corrected the template in Manage Formats, retried submitting the Create Positive Pay file job hoping we could resend the check payments through positive pay file but the payments were not captured (I believe this is the standard or expected behavior).

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