Handling Return Orders in RMCS – Transaction Price Incorrectly Set to Zero

Summary:

We are encountering an issue in RMCS where processing a Return Order causes the Transaction Price on the Revenue Contract to be set to zero. This happens because the Return Sales Order in Order Management is passed as a negative transaction, and when it is tied to the existing Revenue Contract, the net Transaction Price becomes zero Instead just the Billing (The Credit Memo) should be set to zero.

Could someone please clarify the best practices for handling Return Orders in RMCS? Specifically:

Content (please ensure you mask any confidential information):

Handling Return Orders in RMCS – Transaction Price Incorrectly Set to Zero