Troubleshooting 'Send Subscription Revenue Information to Oracle Revenue Management Cloud' — Cloud Customer Connect
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Troubleshooting 'Send Subscription Revenue Information to Oracle Revenue Management Cloud'

in Revenue Management 1 comment

Summary:

How can we troubleshoot the 'Send Subscription Revenue Information to Oracle Revenue Management Cloud' process when a specific Subscription Line is not picked up?

In our case, there are 3 lines for example, under the same Subscription, but only two lines were sent to RMCS.

  • Is there a way to identify why a particular line was excluded?
  • Are there any queries/reports available to check the selection criteria that RMCS uses to determine which lines to extract?
  • What fields or conditions should we validate to ensure a line qualifies for submission to RMCS?

Any guidance or sample queries would be greatly appreciated.

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