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HRHD Stripe vs CRM Stripe

in Help Desk 3 comments

Summary:

Currently, we are using the HRHD stripe for both HR Help Desk and Case Management.

What are the benefits and draw backs of sharing the HRHD stripe? Should we use HRHD stripe for Help Desk and CRM for Cases?

We use different queues and categories for HR Help and Case Management- sharing the HRHD stripe means that we can see the same queues and categories in Help Desk and Cases.

Looking forward to hearing others' thoughts.

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25A


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