How can we report on click tracking for all emails sent as part of a recruitment campaign? — Cloud Customer Connect
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How can we report on click tracking for all emails sent as part of a recruitment campaign?

edited May 2, 2025 8:07AM in Recruiting, Opportunity Marketplace 1 comment

Problem Description: Our recruitment campaign includes two emails:

  1. Email A: Contains buttons such as "Option A" and "Option B," linked to campaign goals. The goal response labels (e.g., "Option A") are reportable via the “Goal ID” column.
  2. Email B: Contains buttons such as "Option X," "Option Y," and "Option Z," but these were created directly in the email instead of as campaign goals, because adding new goal responses after campaign activation isn't possible.

Challenge: While Email A allows clear click tracking via the goal response labels, Email B does not. I located unique URL_IDs for each button in Email B, but there’s no table or subject area linking these IDs to the button labels. As a result, reporting for Email B only shows numeric URL IDs without clarity on their corresponding labels (e.g., "Option X," "Option Y," etc.). How can I resolve this and link the numeric IDs to their respective labels for reporting purposes?

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