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Incoming messages are processed even when "Retrieve Inbound Email Messages"

in Help Desk 2 comments

We are migration from Classic helpdesk to redwood experience. One of the migration step mentioned in Oracle document is to keep the process "Retrieve Inbound Email Messages" on hold to stop SR creation via email channel.

I have kept it on hold still SR are getting create. Please help me to stop processing incoming message. Thank you.

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