How to give transaction console access without being able to take any 'Actions'? — Cloud Customer Connect
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How to give transaction console access without being able to take any 'Actions'?

Summary:

How to give transaction console access without being able to take any 'Actions' (withdraw/reassign/terminate etc.) ?

Content (please ensure you mask any confidential information):

Hi All,

The business requirement is as below:

  1. Custom role to give access to transaction console in a way wherein the user is only able to view the progress history of the transactions BUT SHOULD NOT be able to take any below Action (withdraw/reassign/terminate process/ resend email notification) on the visible transactions.

2. Is it possible to create a validation in system which prevents the Recruiter to withdraw the offer/RR from transaction console if it's in "IN PROGRESS" status.

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