Edit approval flow rules of to escalate to specific users within 24 hours if no approval by manager — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Edit approval flow rules of to escalate to specific users within 24 hours if no approval by manager

We have approval flow rules setup already for quick actions in our instance, however we need to add 2 users who will have authority to approve these actions in case the manager does not approve the actions within 24 hours. We do not necessarily need to add them to the workflow but we need to escalate if the manager does not approve within 24 hours, if that is possible.

Is it possible to edit the approval flow that if the manager is not approving within 24 hours that the approval gets pushed to 2 specific users, and either of the two may approve? Can this be done in transaction console or do we need to use BPM for this to be done?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!