Generate Prenote File not picking up some employees

Summary:

Hello,

Has anyone ever had any issues with the payroll flow Generate Prenote File not picking up employees as expected? We have had several instances now that an employee will add their PPM information let say on a Monday and our Prenote file runs Mon-Fri every day, that employee is never picked up on the prenote until our normal payroll on cycle runs the following week and then they are caught by surprise when they receive a paper check.

I've not been able to determine a pattern in the cases we have and it's not at timing thing since our Prenote job goes back to look and picks up changes only.