High Volume of Bounce-Backs for “Confirm Your Identity” Emails in Oracle Recruiting Cloud (550 5.1.1 — Cloud Customer Connect
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High Volume of Bounce-Backs for “Confirm Your Identity” Emails in Oracle Recruiting Cloud (550 5.1.1

edited Jun 20, 2025 6:50AM in Recruiting, Opportunity Marketplace 2 comments

Summary:

We're receiving a large number of bounce-back emails for "Confirm your identity" messages sent from Oracle Recruiting Cloud. The bounce code is 550 5.1.1, and these are not Alert Composer emails. Looking for advice on possible causes (e.g., SPF/DKIM issues) and how to resolve it.

Content (please ensure you mask any confidential information):

Hi everyone,

We’re seeing a high volume of bounce-back emails from system-generated “Confirm your identity” messages in Oracle Recruiting Cloud. The bounce messages are being returned to our shared mailbox and contain the following error:

550 5.1.1 <email>: Recipient address rejected: User unknown in virtual mailbox table

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