Action due date override doesn't override the next step due dates — Cloud Customer Connect
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Action due date override doesn't override the next step due dates

edited May 27, 2025 3:35PM in Help Desk 4 comments

Summary:

We have enabled the override for Due dates in Action plan steps using profile option "ORA_SVC_AP_ENABLE_ACTIVITY_DATES". Override is working for first action in action plan but didn't override the subsequent action due dates.

All the actions within action plan are interdependent on each other so due dates should change based on the change in first action.

Scenario: We have four actions within an Action plan, all having its own due date which is 5 days, 7 days, 10 days and 15 days respectively.

The requirement is to provide an option to override the due dates. Example, Action 1 due date override to 8 days instead of 5 days. So, 3 added days should be adjusted to all the following actions in the plan.

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