RRSP: The search result for an item when searched using cross reference is incorrect — Cloud Customer Connect
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RRSP: The search result for an item when searched using cross reference is incorrect

in Self Service Procurement 2 comments

Hi,

The search result for an item when searched using cross reference is incorrect.

I have assigned cross ref - 1234 to Product A and cross red - 5678 to Product B. When i search 1234 on RRSP screen, it searches Product B instead if Product A.

Why is this happening?

Cross reference is 101800 for product 200004

When searching with cross reference, it searches another product and not 200004

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