HR Help Desk - Add Resource from New Country/Legal Employer Implementation — Cloud Customer Connect
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HR Help Desk - Add Resource from New Country/Legal Employer Implementation

in Help Desk 2 comments

We are implementing HR Help Desk and I have no issue identifying/adding resources for US based employees. We have just started developing an additional country and legal entity into our environment and while those employee records exist, they have the Resource role and I have run the below scheduled processes, I get no results for non-US employees when searching for the new employees in the Resource Directory. Can someone please provide some guidance on what I am missing?

Scheduled Process Ran:

Send LDAP
Update Person Search Keywords
Reporting Hierarchy Generation
Synchronize User GUID

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