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some users were net getting any email from the workflow

Summary:

Hi team, '

we are facing one issue , where we have a code in production that one user is not getting the Approval email but he can be able to observer the notification in my tasks

then we have observed that in notifications logs as an error as below screenshot , what was the most reason causing this error.


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Code Snippet (add any code snippets that support your topic, if applicable):

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