Contact field types not working properly — Cloud Customer Connect
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Contact field types not working properly

Summary:

I am trying to understand why the contact fields are not working correctly. I have customised contact fields as a lookup value but when I save the contact names and reopen the case I find the names have been rearranged in Case Management . Also after I have submitted a Case the Primary Contact name disappears. Can you let me know what I am doing wrong?

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