How to setup notifications for planned maintenance on Autonomous Database Serverless Services? — Cloud Customer Connect
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How to setup notifications for planned maintenance on Autonomous Database Serverless Services?

edited Jun 4, 2025 8:06PM in Autonomous Database 3 comments

Hi Everyone!

We have several DBaaS Autonomous Database services (ADW-S). Each week, these services are updated, by Oracle, on a regular schedule. Within OCI, on the Autonomous Database service, we have the "Customer Contact" configured to notify us when our service availability is impacted. "Customer Contact" contact configurations (just an email distribution list, in our case) is only used for UNPLANNED maintenance notifications. Documentation states, "Contacts in this list receive operational notices and announcements as well as unplanned maintenance notifications."

However, the weekly DBaaS updates are PLANNED, so we're not getting the notification using that method. We can see the "maintenance type" in the DBaaS services maintenance history is "planned".

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