Position Code Update Overwriting Creation History — Cloud Customer Connect
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Position Code Update Overwriting Creation History

When editing the position code using the "update" mode, the system modifies the position code in the "correct" mode rather than creating a new effective-dated record.

For example: A position is initially created with the code POS0001 on 01-Jan-2025. If we subsequently update the position, effective 01-Jun-2025, and change the position code to EPOS001, the system retroactively updates the position code from the original creation date (01-Jan-2025) instead of the intended effective date. Furthermore, the position history for the creation record is overwritten with the latest position name and date, thereby removing the original historical data.

This behavior results in the loss of historical tracking for the initial position code and name. We are seeking advice on whether anyone has encountered this scenario and if there are any configurations available to preserve the complete position history when updating the position code.

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