Clarification on Hiding Category Path in “Create New SR” Page — Cloud Customer Connect
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Clarification on Hiding Category Path in “Create New SR” Page

in Help Desk 1 comment

Summary:

Could you please advise if you were able to hide the category path for end users on the “Create New SR” page—specifically in the section where users categorize their requests?

Our client finds the display of the full path (including parent categories) confusing and would prefer to show only the subcategory (“child”) to simplify the user experience.

Appreciate your guidance on this.

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