Custom report Layout/Template not showing for a user for Accrual Reconciliation Report — Cloud Customer Connect
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Custom report Layout/Template not showing for a user for Accrual Reconciliation Report

Summary:

Custom report Layout/Template not showing for a user for Accrual Reconciliation Report

Content (please ensure you mask any confidential information):

We previously customized the seeded report called 'Accrual Reconciliation Report' and we added two additional report layouts/templates as shown below:

All of our other users can see all 4 of these layouts when they Republish the content from the ESS job:

However when we have another user run the report from ESS, this is all they see on the Report Republish window:

We have looked at Report Permissions and even added the individual user as having Full Control permission of the custom report. To my knowledge there are no other permissions that can be defined at the Layout/Template level of a report so I don't understand why we are seeing this behavior.

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