How to update subcategory1 on closed Service requests in helpdesk? — Cloud Customer Connect
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How to update subcategory1 on closed Service requests in helpdesk?

in Help Desk 1 comment

Hi All,

I have requirement to update the subcategory1 on closed SR's. To achieve this i need to put subcat1 lookup code value in file to perform import activity.I tried to put category id,subcat name etc but nothing worked.Can you help me on this.

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