You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Groovy Script - When agent posts a message

in Help Desk 1 comment

Summary: We are configuring a Server script(groovy) when the HR agent is updating the SR, Employee should get a bell and email notification.

I tried writing some groovy scripts but the notification is not getting triggered. I tried creating it under sandbox → Application Composer → Objects→

Standard Objects → HR Help Desk Request → Server scripts. I also, tried the same actions in Message → Server scripts. In BPM - the bell notifications are also enabled.

Can someone please suggest if I am missing on any steps or suggest a possible groovy scripts.


Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!