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Issue in Approval Flow for Change Personal Information

Summary:

We have the following requirement to be set up for Personal Information change

  1. For change in Marital Status - First benefit team should approve (identified using Area of Rep) and then FYI to HRIS team
  2. For change in Disability Info - the approver should route to Benefit team (identified using Area of Rep)
  3. For change in Name or any other change, the approver should route to HRIS Team (identified by custom role XXXX)

We have created rules using BPM worklist in the advance mode. To keep the approval sequential (for change in marital status) we have sequential level of approvers.

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