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Case Management Search

in Help Desk 1 comment

I'm not very familiar with HR Help Desk or Case Management, so reaching out for some help.

When using the Cases landing page, I am trying to search for cases that includes a contact with a specific name, but I am getting no results returned. The same happens when I search for the primary contact, but it works fine when I search using the name of the "Reported By" person.

I have completed the adaptive search setup, run the publish process (multiple times), and I have all the HR Help Desk roles assigned plus HR Analyst View All.

Any suggestions on what to check next?

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