OIC Integration Failure: cannot parse XML payload part: payload

Summary:

Hi everyone,
We're encountering an error during the map-to-JSON conversion.
This issue has occurred for two individuals, but there's nothing unusual about their data.
Error message: Cannot parse XML payload part: payload

Content (please ensure you mask any confidential information):

Version (include the version you are using, if applicable):

25.04.1

Code Snippet (add any code snippets that support your topic, if applicable):