Restrict Manager Selection to Position Hierarchy in Redwood Change Manager Process — Cloud Customer Connect
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Restrict Manager Selection to Position Hierarchy in Redwood Change Manager Process

Summary:
We’ve encountered an issue with the Redwood "My Client Groups > Change Manager" process. When users reach the Manager step, they are able to remove the existing manager and assign any employee in the organization as the new line manager — even if that person is outside the position hierarchy or role hierarchy.

This behavior raises concerns about the potential for inconsistent or unauthorized reporting structures.

Desired Functionality: We would like to restrict manager selection so that users can only assign a manager who is within the position hierarchy, ideally aligned with the parent position structure.

Questions:

  1. Is this behavior working as designed in the Redwood experience?

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