Does anyone know why the reason code drop down isn't working for my recall notice? — Cloud Customer Connect
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Does anyone know why the reason code drop down isn't working for my recall notice?

edited Jun 25, 2025 3:17PM in Product Recall Management

Summary:

I am trying to complete a task within my recall and the drop down for "Reason Code" is not even showing any values (I cannot even search either) and it says its a required field. The inventory transaction reasons within setup and maintenance (I am assuming is what its referring to? if so I have so many that are valid not end dated.. If its another area please identify where) because I need to complete the task.

Content (please ensure you mask any confidential information):


Version (include the version you are using, if applicable):

25B (11.13.25.04.0)


Code Snippet (add any code snippets that support your topic, if applicable):

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