How to add special character like single quote in any line in EPRCS xml report — Cloud Customer Connect
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How to add special character like single quote in any line in EPRCS xml report

in Narrative Reporting 3 comments

Hi All,

we have created a CBCR report in EPRCS which is extracting the data from TRCS application.
We have observed that users are manually adding single quotation marks in certain lines of the CBCR report downloaded in XML format, which is generated EPRCS.
To avoid any manual modifications post-extraction, please advise on the proper method to include single quotation marks directly within the EPRCS XML report. Specifically, we seek guidance on how to encode or configure the report so that single quotes appear correctly in the report output without requiring manual edits.

Thanks,

Shalini

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