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Is It Possible to Extend KeepAlive Timeout in SmartView 24.1 to Prevent 'Timed Out' Popups?

in Planning 2 comments

Hi Everyone,

Users are experiencing a problem with SmartView version 24.1. Although all settings appear to be correctly configured, when any form is opened, a "Timed out" popup appears within a short period. Due to this, users have to close all the excel worksheets and redo all the work delaying their activities. Business asked if there is any chance to extend KeepAlive Timeout in the SmartView. Can anyone please provide some kind of idea to do that would be highly appreciable. Thanks in advance!

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