Retention Percentage in Team Activity Center – Unexpected Values — Cloud Customer Connect
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Retention Percentage in Team Activity Center – Unexpected Values

Hi,

We're reviewing the Retention % shown under Team Activity Center > My Team (Redwood UI) and are seeing unexpected results.

The formula is: (Terminated people / Remaining people) * 100

In testing:

  • With 4 directs, retention was 100%
  • After terminating 1, it dropped to 33%
  • After terminating another, it became -100%

This seems inconsistent, and we’d like clarification on:

  1. The actual formula
  2. How retention can show negative values
  3. Whether this field can be hidden via HCM Experience Design Studio or personalization

We've reviewed the following threads but need further clarity:

Any insights would be appreciated.

Thanks!

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