Source is deleted if punchout item is in the cart for more than 1 day — Cloud Customer Connect
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Source is deleted if punchout item is in the cart for more than 1 day

edited Jul 3, 2025 12:07PM in Self Service Procurement 3 comments

Summary:

We’ve observed that when a procurement item from a punchout catalog remains in the shopping cart for more than one day, the source information (e.g., supplier or contract reference) appears to be deleted or reset.

Content (please ensure you mask any confidential information):

  1. Is this behavior part of Oracle Fusion’s standard functionality?
  2. Are there any configurations, scheduled jobs, or cache/session policies that could be causing this?
  3. Is it possible to adjust the retention period for punchout cart items or preserve the source data beyond one day?

Any documentation or guidance on managing punchout item retention would be greatly appreciated.

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