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How to use HTML tags/ beautify email body in Email Action in Oracle CPQ

in Configure Price Quote 1 comment

Requirement: A sales agent want to share quote proposal pdf with some dynamic email body content at any quote stage.

Approach: An email action is created to share this information. Under Email fields section, there is a comment section function which accepts return as a string in which I can create dynamic content for the email. So, the agent will be able to send the information and as per his understanding, he can also add people in CC and can change the Subject Line if needed.

Issue: The email body is not coming in a readable format. everything is coming in a pargraph style. However, a person can beautify it by separating the sentences (press enter and separate) as per his need in the body in Redwood UI. Now, is there any possibility to beatify (majorily line break) through the email fields area under Email Action.

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