Issue Sending Regret Message Email to External Suppliers After Award – Oracle Sourcing

Hello Everyone,

I have a requirement related to the "Regret Message" functionality in Oracle Sourcing Cloud.

The goal is to automatically send an email notification to the suppliers who were not awarded in a negotiation, informing them that they were not selected.

We implemented this using an alert that triggers once the negotiation reaches the Award stage. However, we are facing the following issue:

▶️ The email notifications are not being sent to the suppliers, and after investigation, it appears that this is because the suppliers are using external email addresses (i.e., not internal to the organization).

My Questions Are