Report showing 2 separate rows
Summary:
Created a report including incident and Incident Performance tables to display;
- First Assigned User Account
- First Assigned User Group
- First Customer Response User Account
- Current Assigned User Account
- Current Assigned User Group
Content (please ensure you mask any confidential information):
There may be a situation where an Incident was assigned to a user and group but later assigned to second group. That second group and user account was responsible to send first customer response. I am using inv_type (1- Create to Initial Response and 6 - Create to Initial Assigned) in inc_performance table.
I am also including the report definition.
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