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Is it possible to change the User Group for an Open SR in My Oracle Support?

in Eloqua 1 comment

Summary:

We have an issue where several in-progress Open Service Requests (SRs) have the wrong User Group associated to them. We do not want to impact the open SR but desire to have the User Group corrected to the right one. The SR primary/alternate owners are members of the corrected User Group. Is this possible?

Content (please ensure you mask any confidential information):

Looking to confirm if the User Group value can be changed for an in-progress SR:


Version (include the version you are using, if applicable):



Code Snippet (add any code snippets that support your topic, if applicable):

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