Outbound Shipment Request Fails to Update Integration Status from "Ready to Interface" to "Interface — Cloud Customer Connect
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Outbound Shipment Request Fails to Update Integration Status from "Ready to Interface" to "Interface

edited Jul 8, 2025 2:58AM in Inventory Management 1 comment

Summary:

We are encountering an issue with the standard functionality of the "Create Outbound Shipment Request" process.
The expected behavior is that when a Sales Order or Transfer Order is processed, it should integrate with the 3PL system, and the corresponding shipment lines should update the Integration Status from "Ready to Interface" to "Interfaced".
However, this status update is not occurring as expected, and the integration appears to be failing.
This is impacting our ability to successfully transmit shipment data to the 3PL system.

Do you have any ideas ?


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