AI Agent Studio in 25C is not working — Cloud Customer Connect
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AI Agent Studio in 25C is not working

Agent Teams in AI Agent Studio is throwing the error: "Sorry, the assistant is unavailable right now. If the issue persists, contact your help desk."

We followed these steps to create a basic agent before working on real use cases

  • Created Document Tool and ran the "Process Agent Documents" ESS job. Document status is Published.
  • Created Agent.
  • Created Agent Teams.

When we interact with the agent via the debug option, we get the above error. In Agent Teams, it also shows: "You can't add or remove tools and topics for this agent."

Could you please guide us on what might be missing or what steps we should check?

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