How to avoid to reprocess Revenue Recognition Events in Exception — Cloud Customer Connect
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How to avoid to reprocess Revenue Recognition Events in Exception

edited Jul 9, 2025 9:15AM in Project Management 14 comments

Hi,

A revenue formula has been created for our client using the process configurator. In cases where the generated revenue event goes into exception or is partially recognized, the system, during the next revenue recognition run, attempts to recognize the exception revenue and recalculates the formula with a new amount. The new amount is correct, but by also recognizing the old event in exception, the result becomes incorrect. Are you aware of any way to block exception events or to prevent them from being reprocessed?

Thank you in advance.

Regards,

Elisa

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