Ability to Configure Phone Number Format on Connections Redwood Page — Cloud Customer Connect
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Ability to Configure Phone Number Format on Connections Redwood Page

Summary:

In the current functionality of the Connections Redwood page, employees can edit their contact details—including adding or updating work phone and work mobile numbers—using the Edit button. Once updated, the phone number is displayed under Contact Info.

However, unlike the Contact Info section, the phone number format (e.g., area code, extension) on the Connections page cannot be configured or standardized. This leads to inconsistent or incorrect formatting in the two sections.

Is there currently a way to configure the phone number format on the Connections Redwood page?
If not, is this enhancement planned for a future release?

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