Help Desk Data only role for access to reporting for HR Service Requests and Knowledge Management
Summary:
I am trying to provide access to a Help Desk and Knowledge dashboard for users that cannot access the Help Desk and Knowledge modules.
The subject areas that they require access to are below:-
Knowledge Management - Article Summary Historical
Knowledge Management - Article Category Real Time
Help Desk - HR Service Requests Real Time
To access the Knowledge Management subject areas I added the below role:-
Knowledge Manager (ORA_CSO_KNOWLEDGE_MANAGER_JOB)
This allowed access to the subject areas but also access to the Knowledge module.
To access the Help Desk subject areas I added the below role:-