Credit Note is excluded when in Pending PPR Proposed Payments Stage
Hello Experts,
We have a scenario where an invoice of 1000 USD remains unpaid, and the “Remit-to Account” field is blank under Manage Installments. Additionally, there is a credit note for 2000 USD that does have remit-to account details in Manage Installments. The reason the standard invoice lacks the remit-to account is because the supplier bank accounts were added after the invoice was created.
When the user creates a Payment Process Request (PPR), both the invoice and the credit note can be selected under Review Installments with a zero payment. However, upon submission, the credit note gets excluded, and a payment of 1000 USD is generated.