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Credit Note is excluded when in Pending PPR Proposed Payments Stage

edited Jul 10, 2025 7:23AM in Payables, Payments & Cash Management 2 comments

Hello Experts,

We have a scenario where an invoice of 1000 USD remains unpaid, and the “Remit-to Account” field is blank under Manage Installments. Additionally, there is a credit note for 2000 USD that does have remit-to account details in Manage Installments. The reason the standard invoice lacks the remit-to account is because the supplier bank accounts were added after the invoice was created.

When the user creates a Payment Process Request (PPR), both the invoice and the credit note can be selected under Review Installments with a zero payment. However, upon submission, the credit note gets excluded, and a payment of 1000 USD is generated.

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