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Guidance Needed: Creating an SR for DKIM Setup to Address Email Delivery Issues to Hotmail users

in Applications Security 1 comment

Hello Community,

We are experiencing issues with email notifications not being delivered to users with hotmail.com and live.com email addresses. After researching, it appears that setting up DomainKeys Identified Mail (DKIM) could resolve this issue by improving email deliverability.

Could anyone guide me on how to properly create a Service Request (SR) in Oracle Cloud to request the DKIM setup? Specifically, I would appreciate details on:

  • Which category or service type should be selected when creating the SR?
  • What essential information needs to be included in the SR description?
  • Any prerequisites or documents required for Oracle Support to proceed with DKIM setup.
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