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Error message when extending offer letters

in Recruiting, Opportunity Marketplace 8 comments

Summary:

A number of our recruiters have received this error when extending offers:

The job offer couldn't be extended. There was a problem with the job offer letter. (IRC-1590777)

This job offer can't be extended because the job offer letter wasn't created by the BI Publisher server.

Interestingly, this only happens when the recruiter attaches the letter at the top of the Offer Letter section, where it says "Drag files here or click to add attachment" (first screenshot).

When the same exact letter is attached at the bottom of the Offer Letter section where it says Candidate-Facing Documents — absolutely no changes to the letter or any processes run — the recruiter is able to successfully extend the offer. They are also able to preview the letter and the candidate is able to accept the offer. (Second screenshot.)

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