Processing emails from customers

Summary:

I am looking for ideas on how other customers handle email communications from customers after implementing Oracle Fusion

Content (please ensure you mask any confidential information):

Do customers generally have an email routing system?

Do they work out of dedicated inboxes? 

Are there options to ingest emails in Oracle and process them from there? 

 

Example use case: 

• Customer sends a payment remittance PDF attached to an email. This remittance is received a couple days before the payment is received. 
• Customer sends an email requesting a copy of a credit memo or updated statement of account. 

 

How do other customers handle these types of interactions from customers?