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Asset History Issue not showing the Type as expected

edited Jul 14, 2025 2:28AM in Order Management 1 comment

Summary:

We have orchestration process for RMA (Return Material Authorization) orders is configured to perform receipt only (no refund) and includes the Asset Interface task to register asset updates. RMA orders are successfully processed with no credit memos issued, as expected.

However, in Oracle Fusion Install Asset History, the return action is recorded as "Return with Credit", which is misleading and inconsistent with the configured flow (receipt-only, no credit)

Content (please ensure you mask any confidential information):

We have an orchestration process configured for RMA orders that only performs receipt (no refund) but includes the Asset Interface task to register asset updates. The RMA orders are processed successfully, and no credit memos are issued as expected.

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