Asset History Issue not showing the Type as expected — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Asset History Issue not showing the Type as expected

edited Jul 14, 2025 2:28AM in Order Management 1 comment

Summary:

We have orchestration process for RMA (Return Material Authorization) orders is configured to perform receipt only (no refund) and includes the Asset Interface task to register asset updates. RMA orders are successfully processed with no credit memos issued, as expected.

However, in Oracle Fusion Install Asset History, the return action is recorded as "Return with Credit", which is misleading and inconsistent with the configured flow (receipt-only, no credit)

Content (please ensure you mask any confidential information):

We have an orchestration process configured for RMA orders that only performs receipt (no refund) but includes the Asset Interface task to register asset updates. The RMA orders are processed successfully, and no credit memos are issued as expected.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!