Multiple concurrent Helpdesk email channels, each dedicated to a specific workstream.

Summary:

We are looking to implement Helpdesk email channel feature where each workstream (Recruiting, Compensation, Payroll, Absence, Benefits, etc) should have its own dedicated email channel (i.e., a dedicated email address or distribution list). All these channels should be under HCM stripe. This is to ensure that all communication related to that particular workstream is centralized within that email distribution list and can be easily accessible by respective team. Email send to these email addresses should create a Helpdesk request. Similarly, when agent respond back to the user from a Helpdesk ticket, the recipient should be able to see specific 'sender'