Inconsistent and intermittent issues with Create Work Relationship since moving to Redwood — Cloud Customer Connect
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Inconsistent and intermittent issues with Create Work Relationship since moving to Redwood

in Human Capital Management 8 comments

Summary:

Since enabling Redwood for Core HR client is encountering issues with Create Work Relationship but is inconsistent and can't always replicate in lower instances (am logged in as this user with same roles/privileges and system is recent refresh). When testing find no issue - is only in PROD.

In this example Contingent Worker record terminated as at 11/07 and new employee work relationship being added as at 14/07. Client has done this consistently over the last 3 years with no issue and now since Redwood encounters odd behaviour.

Types of issues:

  • When attempting to Create Work Relationship gets to When and Why page and BU field is greyed out. Exits and restarts process and now field available
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