Restriction related to help desk
Summary:
Hi Team,
We have a requirement from our client related to Help Desk. Please see the details below.
- If ticket related to grievances are raised by an employee , then employee should not have an option to view with whom the ticket is pending
- Implementation team should not be able to view the raised ticket and its related details
- Business Admin team should not be able to view the raised ticket and its related details , except the particular group of users
- Also, Oracle should not have an ability to view the raised ticket and its transaction until & unless it has been shared
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