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Restriction related to help desk

in Help Desk 3 comments

Summary:

Hi Team,

We have a requirement from our client related to Help Desk. Please see the details below.

  1. If ticket related to grievances are raised by an employee , then employee should not have an option to view with whom the ticket is pending
  2. Implementation team should not be able to view the raised ticket and its related details
  3. Business Admin team should not be able to view the raised ticket and its related details , except the particular group of users
  4. Also, Oracle should not have an ability to view the raised ticket and its transaction until & unless it has been shared
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